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Frequently Asked Questions

Below are some of our frequently asked questions.

Don't see yours? Feel free to hit the "Contact us" button.

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Question 1 - Are estimates free? Over the phone and email estimates are free. If you require a quote in person we require a $100 deposit, depending on the final cost of the project, we will deduct it in your final invoice, if the job bid is approved.

Note: It is only deducted from jobs $1,000 or over.

Question 2 - Do you schedule appointments on the weekends? Currently we do not have availability during weekends or some major holidays. Please contact the office for more information.

Question 3 - Do you charge by the job or by the hour? We charge by the job. The reason why we charge by the job is really a benefit to our customer, so that if a project runs for longer than expected the customer will be charged the estimated price.

Question 4 - What are your prices? Every project is different and we would need to set up a quote to give you an accurate price. However, you can find our flat fee pricing on our website.

Question 5 - Who do you provide services to? We provide services to both residential and commercial clients. This includes Homeowners, Renters, Businesses, and Property Managers (Landlord, Real Estate Professionals, & Property Maintenance Groups).

Question 6 - Do I provide the materials necessary for my project? In some cases we prefer that you purchase some of the items needed for a job such as light fixtures, faucets, etc. Other items such as drywall, wire, junction boxes, etc. are better purchased by us.

Note: Any items we purchase will be marked up 35% to make up for taxes and delivery. Thats is why we also prefer that customers purchase the higher ticket items such as doors, lights, etc. We offer delivery services for items that are already paid for & needed to complete a project for a small fee.

Question 7 - How do I pay for any services rendered?  We accept Cash, Check, Credit or Debit Card through square (3.9% fee), Apple Pay, Zelle, and PayPal (3.9% fee).

Question 8 - Is your business insured? We are fully insured with a General Liability Policy to protect your home in the unlikely event of an accident.

Question 9 - How do I schedule an appointment? You may schedule an appointment with us by either calling, texting, visiting our website, or emailing us.

We schedule jobs to be done Monday - Friday from 9 AM - 4PM.

Summer hours are 7 AM - 4 PM.

Question 10 - Do you require a deposit? Yes, we require a $100 Deposit to hold any appointment day/time This applied to new and returning clients.

Note: The deposit is nonrefundable if client cancels at any time and client must contact us to reschedule 5 days prior to appointment day to avoid penalties.

Question 11 - Who will be coming to my home?  ATR Handyman is founded and operated by the 2 owners: Randy and Tyra. We have one licensed subcontractor for gas and plumbing on case by case basis.

Question 12 - What makes your company different from others? We care about the quality of our work. We make sure everything is completed to perfection in order to keep our clients happy and loyal. We are about the client and like to educate them on things as necessary.

 

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